This Service Policy applies to your access to and use of this website, including browsing product information, placing orders, purchasing products, and using related services provided by us. By using this website, you agree to comply with and be bound by this Service Policy.

2. User Accounts

When using certain services, you may be required to create a user account. You are responsible for ensuring that the information you provide is true, accurate, and complete, and for keeping your account login details secure. Any loss resulting from improper account management shall be borne by the user.

3. Product Information, Inventory, and Pricing Rights

We ensure that all product information displayed on the website is true and valid, including product descriptions, specifications, materials, and images. Inventory status is updated in real time. All product prices shown are final transaction prices and already include applicable customs duties, Goods and Services Tax (GST), and other statutory charges. No additional payment is required upon delivery.

4. Payment Methods

Before placing an order, you may review the complete order summary on the order confirmation page, including product details, quantities, prices, and relevant information. Payments may be made in the currencies clearly displayed on the website. An order is considered confirmed once payment has been successfully completed.
For details on accepted payment methods and payment terms, please refer to:

Payment Methods

5. Shipping Policy

We provide delivery services to designated regions within Australia. Shipping fees are clearly displayed at checkout. Order cut-off times are subject to the website’s instructions. Orders will be dispatched within the specified business days after the cut-off time, and estimated delivery times may vary depending on destination and logistics arrangements. For more information, please visit:

Shipping Policy

6. Order Cancellation Policy

You may request to cancel an order within the specified cancellation period. Orders cancelled after this period will be handled according to their current order status. Cancellation requests must be submitted through official contact channels. Eligible refunds will be processed after confirmation. Please refer to:

Order Cancellation Policy

7. Return and Exchange Policy

You may apply for a return or exchange within the specified period from the date of receipt. The return and exchange process generally includes submitting a request, review and approval, and returning the product. Responsibility for related costs will be handled according to specific circumstances. Full details are available at:

Return and Exchange Policy

8. Refund Policy

Refunds will be issued to the original payment method used for the order. The time required for the refund to be credited depends on the processing timelines of banks or payment providers. For more details, please refer to:

Refund Policy

9. Disputes and Governing Law

This Service Policy is governed by and interpreted in accordance with the laws of Australia. We also comply with the General Data Protection Regulation (GDPR) and applicable data protection laws. We reserve the right to update or amend this policy when necessary and will notify users of any relevant changes via the website.

10. Privacy and Data Protection

We place great importance on protecting your privacy and personal data. All personal information is collected, used, and stored in strict compliance with applicable laws and regulations and is used solely for providing and improving our services.

11. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and page design, is protected by applicable intellectual property laws and may not be copied, distributed, or used for commercial purposes without authorisation.

12. Disclaimer

To the extent permitted by law, we shall not be liable for delays or losses caused by force majeure events, third-party services, or factors beyond our reasonable control. This policy does not affect your statutory consumer rights.

13. Amendments to the Service Terms

We may update this Service Policy from time to time. Any changes will be published on the website and will take effect upon publication. Continued use of the website constitutes acceptance of the updated terms.

14. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us via:
Email: care@decofurni.com