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Cookies and Personal Data Management Statement

I. Cookies Management

1. Definition and Purpose of Cookies

Cookies are small text files stored on your device (such as a computer, mobile phone, or tablet) when you visit a website. They do not cause any damage to your device.
We mainly use cookies to enhance user experience and improve service quality, including but not limited to:

  • Ensuring core website functionality: maintaining login status, avoiding repeated logins, and ensuring smooth page browsing and order placement

  • Optimising personalised services: recording browsing preferences (such as viewed product categories or display settings) to improve content relevance

  • Analysing website usage: anonymously collecting data such as visit numbers and navigation paths to improve website structure and functionality

  • Enhancing transaction security: identifying abnormal behaviour and helping to prevent fraud to protect your account and transactions

2. Types of Cookies

Based on their purpose, we classify cookies into the following two categories:

Necessary Cookies
These cookies are essential for the proper operation of the website, including maintaining login status, supporting the shopping process, and temporarily storing order information.
Disabling these cookies may cause certain core functions to be unavailable; therefore, prior consent is not required for necessary cookies.

Non-Essential Cookies
These cookies are used to enhance user experience, such as usage statistics and personalised content.
They are only activated after obtaining your explicit consent.

3. Your Rights and Cookie Management Options

We fully respect your right to be informed and to control cookies. You may:

  • Provide or withdraw consent: when you first visit the website, you will see a cookie notice; only non-essential cookies require your consent

  • Manage cookies through your browser: you may view, enable, disable, or delete cookies via your browser settings (paths vary by browser)

  • Contact customer support for assistance: if you encounter difficulties managing cookies, our team is available to help

  • Understand storage duration:

    • Necessary cookies are stored only for the session duration or the minimum time required to provide the service

    • The storage duration of non-essential cookies is disclosed at the time of consent and they are automatically deleted upon expiry

II. Personal Data Management

1. Types of Data Collected and Collection Methods

We collect only the minimum amount of data necessary to provide our services and avoid excessive data collection, including:

  • Account-related data: name, email address, and phone number, used for account registration, login, and information updates

  • Order-related data: delivery address and payment-related information (we do not store full card details), used for order processing and settlement

  • Service-related data: browsing history, operation logs, and device information (such as IP address and device type), used for service optimisation and security

  • Communication data: content of communications with customer service and supporting documents required to handle your requests

Sources of data include:

  • Information you provide directly (account registration, placing orders, contacting customer service)

  • Information automatically collected through cookies, with your consent where required

  • Necessary information obtained from partners (such as logistics and payment service providers), limited strictly to service fulfilment

2. Use and Sharing of Personal Data

We use personal data only for lawful and clearly defined purposes, including:

  • Processing orders and arranging deliveries

  • Providing customer service and after-sales support

  • Improving products, services, and user experience

  • Ensuring transaction security and preventing fraud

  • Sending necessary non-promotional information with your consent

We do not sell or rent your personal data.
Data is shared only when necessary:

  • With logistics providers, for order delivery

  • With payment service providers, for transaction processing

  • With government or regulatory authorities, when required by law

3. Data Storage and Security

We follow the principle of minimum retention:

  • Data is retained only for as long as necessary to fulfil its intended purpose

  • Once the retention period expires, data is securely deleted or anonymised

  • Order and transaction data is retained in accordance with Australian tax and accounting regulations

Security measures include:

  • Technical measures: encrypted data transmission, secure storage, firewalls, intrusion detection systems, and regular security audits

  • Organisational measures: strict access controls, activity logging, staff training, and incident response procedures

III. Your Rights and How to Exercise Them

In accordance with the Australian Privacy Act and GDPR (where applicable), you have the following rights:

  • Right to be informed: understand how your data is processed

  • Right of access: obtain a copy of your personal data

  • Right to rectification: correct or update inaccurate data

  • Right to erasure: request deletion of data where permitted by law

  • Right to withdraw consent: applicable to non-essential cookies and optional data processing

  • Right to data portability: request your data in a structured format

You may exercise these rights by contacting us via email or phone.

IV. General Provisions

1. Security Incident Management

In the event of a personal data breach, loss, or unauthorised access, we will immediately activate our incident response procedures, take remedial measures, and notify affected users within 72 hours. Where the risk is significant, we will also report the incident to the relevant regulatory authorities in accordance with the law.

2. Governing Law and Policy Updates

This Cookies and Personal Data Management Statement is governed by Australian law and complies with GDPR requirements where applicable.
We reserve the right to update this policy in response to legal changes or operational needs. Any updates will be published prominently on our website with the revision date indicated. If changes materially affect your rights, you will be notified via the contact details associated with your account.

V. Contact Us

If you have any questions regarding the use of cookies, the management of personal data, or the exercise of your rights, please contact us using the details below:

Contact Address: 4755 WALDEN CIR APT A,ORLANDO,FL,,32811-7134,US
Customer Service Email: care@decofurni.com
Customer Service Phone: +1(530)201-5160
Service Hours: Monday to Friday
09:00–12:30 / 14:00–18:00 (Australia applicable business hours)