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I. Order Cancellation Conditions

• Orders may be cancelled within 48 hours after placement, provided the order has not yet been shipped;

• Orders placed more than 48 hours ago or already shipped cannot be cancelled directly. You may contact us to request a return and refund after the product has been delivered;

• For returns and refunds of shipped orders, please refer to the Return & Exchange Policy for more information.

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II. Order Cancellation Process

1. Please contact our customer service team via email or telephone to request order cancellation and provide relevant information such as the order number and proof of payment;

2. Our customer service team will process your cancellation request within 1–3 business days and inform you of the outcome through your contact details, while arranging a refund where applicable.

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III. Refund Method

Refunds will be issued to the original payment card used for the purchase (Visa or MasterCard).
Depending on the processing efficiency of different banking institutions, refunds are expected to be credited within 3–7 business days.
If the refund has not been received after this period, please contact us for assistance.
For more information regarding refunds, please refer to the Refund Policy.

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IV. Disclaimer

• We will make every effort to ensure that the order cancellation process is clear, well-communicated, and handled in a timely manner;

• In the event of delays caused by system issues, logistics, or other non-human factors, we will actively assist in coordinating a resolution;

• If an order cannot be cancelled for reasons not attributable to the customer, we will not require the customer to bear unreasonable responsibility;

• In special circumstances during the cancellation or refund process, consumer rights protection will remain our top priority;

• In case of any dispute, both parties will seek resolution through friendly and reasonable negotiation.

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V. Contact Us

Email：care@decofurni.com

Telephone：+1(530)201-5160