We are committed to providing our customers with a comfortable and practical indoor and outdoor living experience, and we place great importance on transparent processes, clear communication, and reliable support.

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II. Our Approach

• Comfortable experience: Products selected with everyday use in mind, combining practicality with contemporary design.

• Transparent process: Clear and straightforward pricing information, with no ambiguity regarding costs.

• Reliable service: Accessible order tracking and support at every stage, ensuring a smooth and reassuring delivery experience.

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III. Purchase Assurance

• Shipping and delivery: We work with trusted logistics partners including DHL, FedEx, and UPS, with tracking available. Large furniture items undergo stability testing and are packaged with reinforced protection.

• Pricing and taxes: Orders are shipped under DDP terms, with all prices including applicable taxes and customs duties, with no additional charges on delivery.

• Return policy: In accordance with applicable consumer regulations, return or exchange requests may be submitted within 14 business days of receipt.

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IV. Customer Support

• Response time: Typically within 24 hours.

• Support scope: Pre-purchase advice, order tracking, and after-delivery assistance.

Contact details:

• Address: 4755 WALDEN CIR APT A,ORLANDO,FL,,32811-7134,US

• Phone: +1(530)201-5160

• Email:  care@decofurni.com

• Business hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (CET)

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V. Data Protection and Security

• Compliance with the GDPR framework.

• TLS encryption to protect payment data and personal information.

• Transactions processed through a PCI-DSS–compliant third-party payment platform.

• No storage of banking details; cookies are used solely to improve user experience.

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VI. Our Core Values

We aim to help create living spaces that are comfortable, trustworthy, and inspiring for every customer.