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Shipping Policy

Shipping Policy

This Shipping Policy is established in accordance with applicable Australian laws and regulations, GDPR data protection principles, and platform rules. It applies to all orders placed through the Mobelline (hereinafter referred to as “we”) online store.

1. Delivery Area

We currently provide delivery services within Australia only and do not support delivery to locations outside Australia at this time.
Our delivery coverage includes, but is not limited to, the following regions:

  • New South Wales (NSW)

  • Victoria (VIC)

  • Queensland (QLD)

  • South Australia (SA)

  • Western Australia (WA)

  • Tasmania (TAS)

  • Australian Capital Territory (ACT)

  • Northern Territory (NT)

Delivery times for remote areas or special addresses may be extended.

2. Fee Information

The order total includes the product price and shipping cost.
All applicable charges, including customs duties and Australian Goods and Services Tax (GST, 10%), are already included in the product price. No hidden fees are required.

Shipping fee rules are as follows:

  • Order total A$0.01 – A$79.99: Shipping fee A$9.99

  • Order total A$80 and above: Free shipping

3. Order Processing Time

  • Order Cut-off Time: Business hours are CET 8:00 – 18:00

    • Orders paid before 18:00 are processed starting the same day

    • Orders paid after 18:00 will be processed starting the next business day

    • If an order is placed on a non-working day, processing will begin on the next working day

  • Dispatch Preparation Time: 1–3 business days
    This includes order confirmation, information verification, warehouse picking, quality inspection, and packaging.

  • Transit Time: After dispatch, delivery is estimated at 6-10 business days, depending on location and logistics conditions.

4. Shipping Carriers

Based on the delivery destination and actual circumstances, we select reliable logistics services. Common carriers include DHL, UPS, and FedEx, ensuring stable and secure transportation.

5. Order Tracking

After placing an order, you will receive a confirmation email containing your order number, payment invoice, and carrier information.
You may visit the “Order Tracking” page on our website and enter your email address or phone number used for the order, along with the corresponding order number, to check the order status.

6. Receipt and Inspection

  • Please check whether the outer packaging is intact upon delivery

  • If you notice visible damage, deformation, or abnormalities, please note this at the time of receipt

  • We recommend inspecting the product as soon as possible after delivery to protect your rights

7. Liability Statement

  • Product damage or loss: If any issues occur during transportation, please contact us promptly. We will assist with verification and handling

  • Shipping changes and cancellations: Once an order has entered the dispatch process, shipping details may no longer be modified or cancelled

  • Delivery address accuracy: Please ensure that your delivery address is complete and accurate. Any delays or delivery failures caused by incorrect address information shall be the responsibility of the recipient

  • Uncontrollable factors: In the event of unforeseen delivery delays, we will make reasonable efforts to coordinate, but we are not responsible for any indirect losses arising therefrom

8. Contact Us

If you have any questions regarding shipping, please contact us using the information below:

Contact Address: 4755 WALDEN CIR APT A,ORLANDO,FL,,32811-7134,US
Customer Service Email: care@decofurni.com
Customer Service Phone: +1(530)201-5160
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Central European Time, CET)