Refund Policy

Refund Policy

1. Refund Conditions
You may apply for a refund if any of the following conditions are met:

• The order cancellation request has been approved;

• The return and refund request has been approved and complies with the relevant return requirements.

2. Refund Method
Refunds will be issued back to the original payment card used at checkout (Visa, MasterCard).
Depending on the processing efficiency of different banking institutions, refunds are expected to be credited within 3–7 business days.
If the refund has not been received after this period, please contact us for assistance.

3. Refund Exception Handling
In the event of refund failure, incorrect refund amounts, or delayed refunds, please contact us promptly and provide your order number and relevant payment proof. We will verify the situation and assist in resolving the issue within a reasonable timeframe.

4. Liability Disclaimer
We are only responsible for processing refunds for orders that meet the refund conditions and have been approved. Delays caused by banking systems, payment service providers, or force majeure events are beyond our control; however, we will actively assist in following up where possible.

5. Contact Us
Email：care@decofurni.com